Shipping policy

At Lockly Australia, our goal is to provide you with the best possible shopping experience, no matter where you are in Australia. We deliver to customers Australia-wide and aim to provide a high level of service at all times.

Our delivery process is divided into two parts:

Processing time: Orders are verified, checked and packaged for dispatch. We aim to dispatch all orders within 1 business day of being placed. Orders placed after 12:00pm (AEST), on weekends or on public holidays will be processed on the next business day.

Shipping: All orders are dispatched from Victoria.

Orders over $500 receive free Express shipping Australia-wide.

Orders under $500 receive free Standard shipping via Australia Post. Express shipping is available for an additional $15 at checkout.

Estimated delivery times after dispatch:

Standard shipping (Australia Post Parcel Post):
Victoria: 2–4 business days
Interstate: 3–6 business days

Express shipping (Australia Post Express Post):
Victoria: 1–2+ business days
Interstate: 1–3+ business days

Delivery times are estimates only and may vary depending on your location, particularly for regional and remote areas. Delivery timeframes commence from the date your order is dispatched and may also be affected by Australia Post network conditions and peak periods.

We recommend providing a physical delivery address where possible, as delivery to PO Boxes may result in delays or may not be available for some shipments.

If you have any questions about shipping or your order, please contact us at sales@lockly.com.au.